How cleaners get paid on ProperLink

The useful thing about payment on ProperLink is what you never do: invoice a stranger, chase a transfer, or start a job hoping the money exists. The payment question gets settled before you knock on the door.

The money is settled before you knock

For an instant job, ProperLink places a hold on the resident's card the moment they publish, before the job ever reaches your phone. For a scheduled booking, the card is saved at booking and the hold is placed closer to the slot; if it can't be placed, the booking is cancelled before the slot rather than after you've done the work. Either way, starting a job isn't a bet on whether the customer will pay.

The number you see before you accept is what you earn for the job. The platform's fee is already out of it, so for a job you complete and that closes without a dispute, the figure you accepted is the figure you're paid. No bidding, and the first cleaner to accept takes the job.

When the payment is released

You check in at the property, do the work, photograph it, and mark the job done. Then the resident reviews it:

• If they approve it, the payment is captured.
• If they do nothing, it's captured automatically 48 hours after you marked the job done. Approval can't be forgotten into never paying you.
• If they raise a dispute, the job goes through review instead of auto-pay, and the review's outcome can adjust the payment in either direction. That's what protects the honest side of both roles.

What is deducted

The resident pays the published job price and ProperLink's service fee comes out of that. The earning shown on the offer is already net of it, so there's no further deduction after you accept. The fee funds the matching, the payment handling, and the platform itself.

You're an independent professional running on your own ABN, which means your tax and GST position is yours to manage. Worth a conversation with an accountant when you start.

Where the money goes

Payouts run through Stripe Connect. After a job is captured and closed, your earning joins your balance; the Earnings screen in the app shows that balance, the jobs behind it, and your payout history. You request a payout from the Earnings screen, and once the request is processed the transfer goes to your Stripe account. From there, Stripe pays your bank as a separate step.

Stripe's identity and bank verification gates withdrawing, not accepting work, so you can complete it while your first jobs build up. When a transfer lands in your bank account depends on Stripe's schedule for your account. That last hop is Stripe's, not ours, and we won't pretend to promise a time.

What is not promised

There's no promised volume of work, no minimum income, and no shift roster. You're paid per job you complete, at the figure you saw when you accepted — disputes excepted, as above. Where you work and when you're online is entirely up to you.

Not on the platform yet? Start with How to become a cleaner in Sydney.